FAQs

How does the trash service at The Terrace work?

How do we setup the Ring doorbell?

What should I do if the toilet clogs, overflows, backs up, won’t drain?

How do I turn off water to the toilet?

Why is the toilet running after its flushed?

Can you please explain the Trash Service?

We have excessive trash. What should we do?

Who should I contact about a broken sprinkler head?

How often does the sprinkler go off?

How often should the lawn people come by? I need . . . . the grass mowed, bushes trimmed, etc.

Who takes care of the lawn care?

How many parking spots were allocated to our property?

Why is water dripping from the ceiling?

Why is there water on the floor?

Why is the kitchen sink leaking?

Why is the Jacuzzi/bathtub jets not working?

Why is the bathtub/shower not draining or slowly draining?

Why is the bathroom sink leaking?

Why is the bathroom sink not draining or slowly draining?

Why is the garbage disposal not working?

Why is the garbage disposal making a loud noise?

What should I do about a broken window?

What should I do about bugs, ants, wasps, roaches, or other pests in and around my home?

What should I do about cosmetic damage at the house?

Why are my towels bars/toilet paper holders loose or coming off the wall?

How can we get our exterior locks rekeyed?

What is my deadbolt not working consistently or sticking sometimes?

My keys are locked inside the house. What should I do?

Why are the smoke detectors going off, after I turned on the heat?

Why is hot air not coming out of our heating system?

How often should we change our air filter?

Where are my air filters located? Why are there no air filters in the air intake?

Why is the air conditioning not cooling the house?

Why is the bathroom, kitchen, outside, or garage plug not working?

Why is the power out in an entire room (bedroom, living room, etc)?

How do we stop the smoke detector beeping?

Why are the interior lights not working? Who changes the interior light bulbs when they burn out?

Why is the power out for the entire house?

Why are the exterior lights not working? Who changes the exterior light bulbs when they burn out?

Why are the clothes/towels/jeans in the dryer not drying completely?

Why is the washing machine door not latching properly?

Why is water leaking from the washing machine?

Why is the water not draining from the washing machine?

Why is the icemaker in the refrigerator not working?

Why are there sparks in the microwave?

Why is the water not draining out of the dishwasher?

Why is the soap not washing out of the dishwasher soap dispenser?

Why is water leaking out of the dishwasher?

What homes do you have available? When will you know which homes will be available?

Tell me more about appliances, utilities, yard maintenance, and other costs.

How do we schedule a time to see a home?

After we sign the Lease, what happens next?

Why is the refrigerator or freezer not cooling properly? Why is there frost on the freezer walls?

What notices will I receive from the Resident Center?

What documents are available on the Resident Center?

How do I send a Request or message through the Resident Center?

Why did my payment get returned?

How do I know if my payment was posted to my account?

How do I set up recurring payments through the Resident Center?

How do I make payments, including rent, through the Resident Center?

How do I log into the Resident Center? What should I do if I have forgotten my password?

How do we complete a Rental Application?

When will I receive my Security Deposit Refund and other Security Deposit related questions?

What is the Process for Signing the Lease?

Tell me more about extending our Lease.

My Lease says . . . and other general questions about our Lease.

How do we use Docusign?

How do we change the people on our Lease?

The new residents want to buy our furniture. Can we leave it in the house for them?

How should we prepare our house for move-out?

Have a question about Property Exterior that isn't here? Send us a message through the Resident Center.

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Your information will only be used by Weimer Properties.